Go back
Crozier and Friedberg In”The actor and the system” proposes a theory according to which the actors of an organization can develop behavioral strategies based on personal interests that may sometimes conflict with those of the organization. Based on this premise, we can ask ourselves how to ensure that the intentions of these actors are in line with those of the organization.
The process approach
The vast majority of businesses and current administrations are still organized in silos. Each component of these organizations works independently, with a communication and a flow of information often ineffective because of their inadequacy or their quality (biased, partial, outdated information...). In this context where the actors are not aware that they are part of a system, a global project, it seems normal for everyone to aim, consciously or unconsciously, for their own interests.
The process approach, main principle of quality management, proposes to decompartmentalize these silos through a more dynamic and transversal vision of the organization. Since the latest versions of ISO standards, And the HLS structure (High Level Structure) this process approach is one of the pillars of QSE management systems. Thus, “The organization shall establish, implement, maintain, and continuously improve a quality management system — Environmental — of security, including the necessary processes and their interactions...” (Chapter 4.4 of the standards ISO 9001, 14001 and 45001).
Process mapping
Let's see how the process mapping And the Process sheets enable to meet the requirements of ISO standards and lead all your actors towards the achievement of common objectives.
La mapping is a simplified graphical representation of the current organization. It is an effective tool to distribute to staff so that everyone can visualize their place in the organization and thus become aware that they work for others (their internal or external customers) and that their work depends on the quality (response to its own requirements) of what others (internal or external suppliers) provide to it. To explain it differently, process mapping and the associated process sheets make it easier to understand the concept of internal customers, which can be a powerful engine. of continuous improvement.
Les Process sheets allow you to have on a single document with the essential information of a process such as (requirements of the ISO 9001 standard):
- Required input items and expected output items
- The sequence and interactions of these process
- The criteria and methods necessary to ensure the effective operation and control of these process
- The resources needed for these process
- Responsibilities and authorities for these process
- Les risks and opportunities
By consolidating all of this information in one place, Process sheets allow you to control the changes made to the management system. Indeed, thanks to these, it is possible to anticipate the repercussions of a change made to one process on other processes, on resources, on responsibilities, etc.
La process mapping And the process sheets associated ones are therefore effective tools for having a dynamic vision of the organization, initiating the concept of internal customers and better anticipating changes.
