The satisfaction of all our stakeholders
Symalean Group has chosen to set up a Integrated Management System (SMI) because we cannot design to satisfy our customers without creating the good working conditions for our employees, to be efficient, to improve and to protect the health of our employees without preserving our environment. Beyond the adequacy of a SMI to our vision of the company, it allows us to have a global vision of our organization, to avoid redundancies between systems (reviews, internal audits, management of non-conformities, etc.), to create synergies and therefore to gain efficiency.
These certifications are a recognition of the work carried out on a daily basis by our teams and the values that we uphold:
Symalean Group is committed to placing at the heart of its general strategy Innovation as an engine of growth and to base this innovation on listening, identifying and understanding the needs and expectations of our interested parties.
The customers of our software solutions constitute a community of users, which we listen to on an ongoing basis through various channels. Their perceptions, their expectations for improvement, are our main source of progress. As part of this objective to best satisfy our customers, we are committed to:
- Design and develop reliable, innovative software solutions that meet customer needs,
- Respect our service commitments in the pre-sales process, project implementation, functional acceptance stages, until customer satisfaction is validated,
- Provide technical support in order to respond and resolve, as soon as possible, questions and technical problems encountered by our customers when using software solutions.
Our success is essentially based on the skills, motivation and health of each employee. Symalean Group is therefore committed to placing people at the center of its organization and:
- Create working conditions favorable to the physical and psychological health of the team and to its development,
- Give meaning to each of the missions given, so that everyone feels that they are participating in the accomplishment of a work.
Sustainable development at the heart of Symalean
Les exponential digitization needs result in a strong increased energy footprint of the sector itself and generates the consumption of non-renewable natural resources. Digital ecology is a major axis to be developed to rationalize uses, promote the reduction of energy consumption and guarantee the ecological transition. Symalean Group is committed to:
- To systematize the Green IT for all of its activities, but also in the design of its products. This eco-design is based on the ACV software approach,
- Acting with our stakeholders by raising their awareness and integrating them into our Green IT approach.
For several years, Symalean Group decided to place sustainable development at the heart of the organization's DNA. Therefore, our CSR approach, based on ISO 26000, is fully integrated into our overall strategy based on two priorities:
- Resourcing the planet by maintaining and restoring resources and biodiversity,
- Contribute to the well-being of our employees.
